Text or Tablet: Which Feedback Channel is Right For You?

Posted by Adam Hoffman on Oct 17, 2019 2:51:17 PM

Businesses, from airports to ski resorts (and everywhere in between), are putting resources into soliciting real-time feedback from consumers. And it's not hard to understand why - collecting feedback in real-time has benefits for productivity, customer experience, and ultimately, revenue.

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If You're a Retailer, You have to Track Conversation Rate

Posted by Adam Hoffman on Oct 16, 2019 3:26:01 PM

There is a piece of data that many retailers do not collect, and it is part of what is separating the winners and the losers in the brick and mortar economy.

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Why Businesses are Fighting for Real-Time Feedback

Posted by Adam Hoffman on Oct 10, 2019 3:21:24 PM

Right now, nearly every industry is pursuing the same white whale: authentic customer feedback.

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The #1 Reason High-Traffic Venues Lose Business - and How to get it Back

Posted by Adam Hoffman on Oct 10, 2019 2:43:59 PM

Sometimes, it takes sophisticated analysis from expensive consultants to diagnose revenue shortfalls. And other times, basic numbers really do tell the whole story.

This is one of those straightforward times.

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Restaurants Can Stop Losing Repeat Customers with these 4 Steps

Posted by Laura Trippier on Sep 24, 2019 3:31:14 PM

It doesn't matter whether your restaurant is white tablecloth or quick-service: your customers' willingness to return likely hinges on their experience in the restroom.

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Topics: customer experience, restaurant

Ensuring Customer Satisfaction in a High-Demand Age

Posted by Arthur Spirou on Sep 19, 2019 11:30:00 AM

“It takes 12 positive service experiences to make up for one bad one and 91% of unhappy customers will never willingly return.”

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Female Fans: The Power Players Driving New Sports Revenue

Posted by Maya Strod on Sep 18, 2019 2:07:06 PM

Professional athletics writ large have long been primarily marketed to men. Now, sports teams are finally waking up to female fans' substantial purchasing power, and how they need to adapt their existing approaches to access this widely untapped customer segment.

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Effective Restroom Management

Posted by Tomas Pouls on Sep 18, 2019 1:00:00 PM

Your restroom cleanliness really matters to your staff, your customers, and your prospects.

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New Technology in Airports Could Dramatically Increase Revenue

Posted by Adam Hoffman on Sep 18, 2019 8:30:00 AM

“Customers who experienced great service in the past were likely to spend 140% more than customers who had a poor past experience.”

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Coming soon to a stadium near you

Posted by Adam Hoffman on Sep 17, 2019 1:41:24 PM

Technology is redefining customer experiences in nearly every industry by improving quality and convenience. Learn more about some new technologies that are changing the stadium and large event venue customer experience. 

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Topics: stadium technology, customer experience

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