Adam Hoffman

Recent Posts

Text or Tablet: Which Feedback Channel is Right For You?

Posted by Adam Hoffman on Oct 17, 2019 2:51:17 PM

Businesses, from airports to ski resorts (and everywhere in between), are putting resources into soliciting real-time feedback from consumers. And it's not hard to understand why - collecting feedback in real-time has benefits for productivity, customer experience, and ultimately, revenue.

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If You're a Retailer, You have to Track Conversation Rate

Posted by Adam Hoffman on Oct 16, 2019 3:26:01 PM

There is a piece of data that many retailers do not collect, and it is part of what is separating the winners and the losers in the brick and mortar economy.

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Why Businesses are Fighting for Real-Time Feedback

Posted by Adam Hoffman on Oct 10, 2019 3:21:24 PM

Right now, nearly every industry is pursuing the same white whale: authentic customer feedback.

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The #1 Reason High-Traffic Venues Lose Business - and How to get it Back

Posted by Adam Hoffman on Oct 10, 2019 2:43:59 PM

Sometimes, it takes sophisticated analysis from expensive consultants to diagnose revenue shortfalls. And other times, basic numbers really do tell the whole story.

This is one of those straightforward times.

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New Technology in Airports Could Dramatically Increase Revenue

Posted by Adam Hoffman on Sep 18, 2019 8:30:00 AM

“Customers who experienced great service in the past were likely to spend 140% more than customers who had a poor past experience.”

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Coming soon to a stadium near you

Posted by Adam Hoffman on Sep 17, 2019 1:41:24 PM

Technology is redefining customer experiences in nearly every industry by improving quality and convenience. Learn more about some new technologies that are changing the stadium and large event venue customer experience. 

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Topics: stadium technology, customer experience

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