Laura Trippier

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Restaurants Can Stop Losing Repeat Customers with these 4 Steps

Posted by Laura Trippier on Sep 24, 2019 3:31:14 PM

It doesn't matter whether your restaurant is white tablecloth or quick-service: your customers' willingness to return likely hinges on their experience in the restroom.

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Ensuring Customer Satisfaction in a High-Demand Age

Posted by Laura Trippier on Sep 19, 2019 11:30:00 AM

“It takes 12 positive service experiences to make up for one bad one and 91% of unhappy customers will never willingly return.”

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